Frequently Asked Questions

Anyone aged 18 and above with a valid means of identification can participate. You must have a valid bank account for contributions and a valid delivery address for food item collection.

You can contribute any amount between ?100 and ?2,000 in increments of ?100. The available amounts are:

• ?100, ?200, ?300, ?400, ?500
• ?600, ?700, ?800, ?900, ?1,000
• ?1,100, ?1,200, ?1,300, ?1,400, ?1,500
• ?1,600, ?1,700, ?1,800, ?1,900, ?2,000

Contributions can be made daily, weekly, or monthly depending on the contribution plan you choose. Each plan has specific deadlines and payout dates.

We accept the following payment methods:

• Card Payments (Visa, Mastercard, Verve)
• Bank Transfers
• USSD Banking

Yes! We use industry-standard SSL encryption to protect your payment information. All transactions are processed through secure payment gateways compliant with PCI DSS standards.

Your financial data is never stored on our servers.

At the end of your contribution cycle, you can choose either:

• Home Delivery: We deliver to your registered address (additional fees may apply)
• Pickup: Collect your food items from our designated pickup centers
• Digital Voucher: Receive a voucher to redeem at partner stores

Your contribution amount determines the food basket you receive. Items typically include:

Yes, you can cancel your contribution plan within 24 hours of your last contribution. Refunds are processed within 5-7 business days, minus any administrative fees.

Please note that cancellation fees may apply based on the timing of your cancellation.

No, we believe in complete transparency. The only fees you might encounter are:

• Transaction fee: Charged by payment processors (typically 1.5%)
• Delivery fee: Only if you choose home delivery
• Early cancellation fee: Only applicable if you cancel before completing your cycle

All fees are clearly displayed before you confirm your contribution.